;;;;;;;;;;范例一：（对于产品的投诉）(2008年湖北卷书面表达)假设你是卜曼宜, 你购买了一部某外国公司生产的手机, 因有质量问题, 要求该公司更换。请根据下列要点, 用英文写一封电子邮件。要点：1. 问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。2. 要求：公司应尽快予以更换。;注意: 1. 词数为100 左右；2. 参考词汇：配件 spare part；3. 电子邮件的开头和结尾已为你写好（不计入你所写词数）。Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P. R. China.____________________________________________________________________________________Thank you for your consideration.Sincerely yours,Bu Manyi;I am writing to you to complain about my disappointment with the mobile phone I bought in your company. After using it for ten days, I found there was something wrong with the mobile phone.Arson The reason for my dissatisfaction is that it didn’t ring or send short messages. In addition, when I took it to the seller, I was told that all the phones of this model had been sold out and I had to wait at least three months for a new one. What’s worse, /What’s most unacceptable is that the repairman said that it was impossible to fix it out without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I am eager to know whether you can send me a new one of the same model as soon as possible.I would appreciate it if you could take my complaint into consideration. I am looking forward to your early reply.;（对于产品的投诉）1.I‘m writing to you about____(产品） that I bought ____(时间，地点）2.It didn't work.3.It wasted my time/money.(made headache)4.I hope that you give my money back.(change to a new one ,repair quickly);;;;Dear_______, ① I am_______ (自我介绍). ② I am writing to complain(抱怨) about/make a complaint about _____________(投诉内容). ③ The reason for my dissatisfaction is ________(总体介绍). ④ In the first place,_________________ (抱怨的第一个方面). ⑤ In addition, ______________________ (抱怨的第二个方面). ⑥ What’s worse,/Worse still, /What’s most unacceptable is that(更糟糕的是/最不能接受的是) ____________(抱怨的第三个方面). .⑦ Therefore, I am eager to know whether you can ____________ __________(提出建议和请求) as soon as possible. ⑧ I would appreciate(感激) it if you could take my complaint(抱怨) into consideration(考虑). ⑨ I am looking forward to your early reply.Yours sincerelyLi Hua;常用短语1. complain about 抱怨2. go wrong出毛病3.can’t put up with无法容忍4. return my money to me退还我钱5. worse still更糟糕的是to make matters worse;;巩固练习假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。
于是你给该餐厅老板写一封投诉信。要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。2. 要求：餐厅赔礼道歉。注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。;Dear Sir,I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.So I asked the waiter to change another dish.
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